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Terms & Conditions

Professional Status

I am a qualified counsellor and a registered member of the British Association for Counselling and Psychotherapy (BACP 390975).

Services Offered

Counselling sessions are provided online via Microsoft Teams.

Fees and Payment

The fee for each session is £50, payable at the time of booking unless otherwise agreed.

Confidentiality

All sessions are confidential. However, confidentiality may be broken in rare circumstances where there is a legal obligation or safeguarding concern.

Supervision

As part of professional practice, client work may be discussed anonymously in clinical supervision to ensure safe and ethical practice.

Contact Between Sessions

Email or message contact is limited to scheduling, cancellations, and administrative matters. Therapeutic work is conducted during scheduled sessions only.

Cancellations

At least 24 hours’ notice is required for cancellations. Late cancellations or missed sessions may be charged in full.

Ending Counselling

You may choose to end counselling at any time. Where possible, it is recommended to have a closing session.

Privacy Notice

Your personal data is handled in accordance with the Privacy Notice, including compliance with UK GDPR and ICO registration (ZC102627).

Boundaries, Safety & Professional Rights

To maintain a safe and professional counselling relationship, clear boundaries are in place at all times.

• Counselling sessions take place only at agreed times via Microsoft Teams.
• Communication outside sessions is limited to administrative matters.
• Responses to messages are not guaranteed outside working hours.

I do not engage in social, personal, or informal relationships with clients outside the therapeutic setting.

I reserve the right to refuse or discontinue counselling services where it is clinically or professionally appropriate to do so.

These boundaries are in place to ensure safe and ethical practice.

I reserve the right to end the counselling relationship if boundaries are repeatedly crossed or if the working relationship is no longer appropriate.

Scam Prevention and Verification

To protect clients from fraud or impersonation, please note the following:

• I will never ask for payment through unofficial or unverified channels.
• All official communication will come from my verified contact details only.
• I will never request sensitive personal or financial information beyond what is necessary for counselling and administration.

If you receive any suspicious messages claiming to be from me, please contact me directly using my official contact details to verify authenticity.

Complaints

If you are unhappy with any aspect of the service, I encourage you to raise this directly with me in the first instance so that I can try to resolve your concerns.

I aim to respond to all concerns in a respectful and timely manner.

If your concern cannot be resolved, you may seek advice from the Information Commissioner's Office (ICO) for data protection matters or the British Association for Counselling and Psychotherapy (BACP) regarding professional conduct.